At Labesaya, we strive to ensure the complete satisfaction of our customers. If, for any reason, you are not satisfied with your purchase, we offer exchange and return options to ensure your shopping experience is as positive as possible.
Conditions for Exchanges and Returns:
Product in Original Condition:
The product must be unused, in its original condition, and with all original tags and packaging.
Request within the Timeframe:
Exchange or return requests must be made within 14 business days of receiving the product.
Process for Exchanges and Returns:
Contacting Us:
To initiate the process, please contact us through our customer service, providing details of your order and the reason for the exchange or return.
Authorization and Instructions:
We will provide you with a return authorization and necessary instructions for sending the product back.
Secure Packaging:
Ensure the product is securely packaged to prevent damage during the return shipping.
Review and Processing:
Upon receiving the product, we will conduct a review to ensure it meets the conditions mentioned above. We will process your exchange or return within a reasonable timeframe.
Available Options:
Product Exchange:
If you wish to exchange your product for another available in our inventory, we will send you the new item after receiving and verifying the returned product.
Return and Refund:
In the case of a return, we will refund the total purchase amount, excluding the original shipping costs, using the same payment method used for the purchase.
Exceptions:
Customized Products:
Customized or made-to-order products may not be eligible for exchanges or returns unless there are manufacturing defects.
Sale or Discounted Items:
Items on sale or with discounts may have different exchange and return policies. Please check specific conditions at the time of purchase.
Customer Support:
We are here to assist you throughout the process. If you have any questions or need assistance, feel free to contact our customer support team.
Important Notes:
Labesaya reserves the right to reject exchanges or returns that do not meet the conditions outlined above.
Shipping costs associated with exchanges and returns are the responsibility of the customer unless the product is defective or there has been a shipping error by Labesaya.